Managing grievances
Develop the skills and confidence to efficiently manage grievance issues
Resolve issues quickly and cost-effectively
It’s important for all those with a responsibility for managing staff to have an overview of grievance procedures, in order to avoid costly mistakes! This managing grievances training course uses real life workplace and practical situations and will equip you or your managers with the important skills and knowledge to enable them to prepare and handle the grievance procedure within the workplace.
In-person
Live-online
Digital
Blended
Course content
This practical course is suitable for both new managers and experienced managers who want to refresh their knowledge.
As with all of our courses, we will work with you to create the perfect course to fit your organisational needs – we consider your industry, sector etc. but below you will find an example of what this managing grievances training course typically covers.
- Understanding what grievance is and the purpose of conducting grievance hearings
- The Acas Disciplinary and Grievance Code of Practice
- Understanding the problems which may be resolved with the use of mediation and conflict management and the purpose of these techniques
- Recognising the importance of note-taking and record keeping
- Understanding how to hold an informal and formal grievance hearing
- Identifying potential tribunal claims and how to avoid them
- Understanding the appeals process
This course is often combined with Managing Discipline, to provide managers with a comprehensive toolkit for resolving grievance and disciplinary issues and maintaining good employee relations.
Delegates will learn how to ...
- Protect the business from costly Tribunal claims
- Keep managers up to date in view of ever-changing legislation
- Maintain a positive reputation
- improve the organisation’s grievance processes
Why choose Jaluch?
We have over 20 years’ experience in providing unique, bespoke and trusted training. We pride ourselves on having great trainers and combine this with highly relevant material and methods of delivery that are all designed to suit your individual business needs. We always make sure delegates understand how our training translates into the workplace and how it aligns to your business goals.
Interactive and engaging
Our style of delivery is always lively and engaging with maximum interaction and minimum lecture.
Impactful and memorable
Highly relevant material and methods of delivery that are designed inspire so learning is truly embedded.
Inclusive and accessible
Ensuring all learning styles are catered for to provide an equal opportunity for learning for everyone.
Looking for
something else?
We have a selection of practical, commercial, experiential training to allow you to see immediate, tangible results in leadership and management capabilities. Available as face-to-face, live-online, or digital learning. Discover what else we can offer.